Privacy Statement of Localbooker a trademark of Allyourz B.V. in Middelburg.
Localbooker highly values the protection of your personal data. We process your personal data in compliance with applicable data protection regulations, including the General Data Protection Regulation (Regulation (EU) 2016/679, hereafter the “GDPR”).
In this Privacy Statement, we explain the types of personal data we collect, what we do with it, and the purposes and legal bases on which we collect this data. This Privacy Statement may be updated from time to time, so we recommend consulting it regularly at Localbooker. The Privacy Statement was last updated on November 11, 2024. If you have any questions after reading our Privacy Statement, please contact our Helpdesk via helpdesk@localbooker.nl
1. Who is responsible for processing your personal data?
The private limited company Allyourz B.V., registered at (4331 BM) Middelburg, Bogardstraat 19, and with an office at (4331 BH) Middelburg, Groenmarkt 13, registered under Chamber of Commerce number 78394740, is responsible for the processing of personal data as described in this Privacy Statement.
2. What are personal data, how do we obtain them, and from whom do we process them?
Personal data is any information that can be traced back to an identified or identifiable natural person. This means that information either directly relates to you or can be linked to you, such as your name, phone number, or (email) address. Additionally, data such as your IP address or booking history is unique to you and therefore considered personal data.
We obtain data either directly from you or from third parties. When you visit one of our websites (hereafter referred to as the “platform”), create an account, or contact our Helpdesk, we receive your data directly. In other cases, we may receive your personal data from a third party, such as when someone makes a booking on your behalf via Localbooker. We may also receive data from other parties if you have authorized them to share specific data with us.
This Privacy Statement applies to all personal data that Localbooker processes from anyone who has had direct or indirect contact with Localbooker, such as visitors to our platform, contacts of (business) relations, and individuals making a booking via Localbooker.
3. What personal data do we collect from you, for what purposes, on what legal basis, and how long is this data retained?
a. Data for processing your booking
If you make a booking via Localbooker, we require specific information to ensure that you can use what you have booked and keep you informed about your booking. This data is also necessary for any changes or cancellations.
For this purpose, we collect your name, address, email address, date of birth, and phone number.
The legal basis for these processes is the execution of the agreement you have entered into with a provider of a booking object on our platform (pre-contractual relationship). If you make a booking without logging into your account, we retain your data for up to eighteen (18) months after the booking to address any questions and service requests.
Payments via Stripe
If you pay (part of) your booking through the platform, the payment is processed by our payment service provider, Stripe Inc. (hereafter “Stripe”). In this case, Localbooker and Stripe act as independent data controllers for your personal data. Localbooker, as the data controller for the booking made on our platform, requests your name, address, email address, date of birth, and phone number. Localbooker acts as an intermediary for Stripe and forwards this data to Stripe to process your payment. The legal basis here is the execution of the agreement (pre-contractual relationship).
Stripe acts as the data controller for the payment process and uses the aforementioned data. You can view Stripe’s privacy policy here.
We do not process payment data. However, we process information such as which part of the booking was paid via Stripe and the payment date. We use this data to complete your booking. The legal basis for processing your personal data is the execution of the agreement with a provider on our platform.
We may also use your data to analyze and improve our services. The legal basis for this is Localbooker’s legitimate interest in understanding how our services are used to improve and optimize them.
Booking Information for Providers
We share your personal data with the provider of the booking object you booked so they know who made the booking.
b. Data in your account
In the personal account you create, we store the following data: your name, address, phone number, email address, and date of birth. We also store your booking history, enabling you to revisit your Zeeland experiences, and your provided preferences such as favorites, language preference, and email and personalization preferences.
When creating an account, you confirm that you are 18 years or older.
The account aims to enhance your experience of what Zeeland offers by personalizing our communications and platform content to align with your preferences and interests. Creating an account is voluntary and free of charge. You may also book without using your account.
The legal basis for processing your personal data within the account is your consent, provided when you register for the account and enter the associated information. Information collected through cookies or similar technologies is used to determine your preferences and interests, based on your consent. You can withdraw this consent at any time.
We may also use your data to analyze and improve our services. The legal basis is Localbooker’s legitimate interest in understanding and optimizing our services.
To make things easier, we retain the data in your account as long as you are active on our platform. If you do not log in for five (5) years, we will delete all your data. Of course, you can also request the deletion of your data at any time.
c. Data from your contact with the Helpdesk
If you contact our Helpdesk, we collect the data necessary to handle your request, such as your name, address, date of birth, email address, phone number, account status, booking history, and booking status. We will also record the content of the correspondence and notes from our Helpdesk.
When you contact our Helpdesk by email or via social media, we store your personal data for up to twelve (12) months after handling your request.
This data is used to respond to your complaint, request, or question as thoroughly as possible. Retaining your data allows us to serve you better in the future. The legal basis here is localbooker’s legitimate interest in improving our service.
We may also use your data to analyze and improve our services. The legal basis here is Localbooker’s legitimate interest in understanding how our services are used, with the aim of improving and optimizing them.
d. Data on Your Communication with the Business through Our Platform
We provide a digital communication facility on our platform that enables you and the business to connect digitally through your accounts.
All communication that takes place via the platform is stored by us for up to two years after you have completed your booking. We may view and use this communication to assess whether you and/or the business are meeting the agreements made with us, to ensure the quality of the business on our platform, to detect and/or prevent fraud, and to initiate and analyze process improvements. The legal basis for these processing activities is the fulfillment of the agreement you have entered into with one of the providers of a booking item on our platform (pre-contractual relationship), as well as our legitimate interest in preventing, detecting, and combating fraud and abuse.
e. Data to Help You Make the Most of Your Free Time in Zeeland
Our platform offers a wealth of information. You can find inspiration on a variety of ways to make the most of your leisure time in Zeeland, including making various bookings. We aim to guide you in navigating this information.
First and foremost, we ensure that our platform functions properly so that you can enjoy an optimal experience and, if desired, make bookings. For this, we need specific information, such as the type of internet browser you use, the settings of the operating system on your mobile device or computer from which you visit us, the pages you view on our website, and any language settings.
We aim to make our platform as relevant as possible for you. To tailor what we show to your personal preferences, we gather your search, booking, and click behavior on our platform.
To make things as easy as possible for you, we store data in your account as long as you remain active on our platform. If you have not logged in for five (5) years, we will delete all your data. Of course, you can also request that we delete your data at any time.
The legal basis for these processing activities is our legitimate interest in facilitating your visit to our platform and improving and optimizing our services.
Enhancing Your Experience Using General Information and Statistics
When you view content on our platform or make a booking, you may also see other content and/or booking items that we recommend (for example, under the section “You May Also Like”). These recommendations are based on the content or page you previously viewed and are currently viewing and/or the search queries you entered. We know through algorithms and statistics that other visitors similar to you were also interested in this content or booking items.
Personalization Based on Your Account Data and Search, Booking, and Click Behavior
If you are logged in (your name will appear at the top of the platform in that case), we can make the content and the displayed booking items even more personalized for you. Based on your past bookings and interests, we can offer relevant recommendations. We show you what we believe might interest you on our platform, based on your previous searches or bookings, items added to your favorites, and the content you previously viewed on our platform. We also take into account previous bookings you made through our platform. Based on this information, we can send you special offers tailored to your preferences, interests, or past bookings via email, on our platform, and on third-party websites. We do not use this information to show you different prices than those shown to others.
This personalization is based on your search, booking, and click behavior, which we collect using cookie techniques and information from your account. This helps you find what you are looking for faster and avoids content or booking items that are irrelevant to you. If you do not wish to receive personalized recommendations, you can turn them off.
Preferences
You can indicate various preferences on our platform. For example, you can choose to be kept informed or add content or booking items to your favorites. You can adjust or disable these preferences at any time in your account.
f. Data for Marketing
Personalized Emails
If you have created an account, we may share offers, recommendations, tips, special deals, or news with you via email. If you have also made one or more bookings, we may email you with suggestions and information regarding your booking and tips on what else you might enjoy in Zeeland related to your booking. These personalized recommendations are based on your preferences, interests, and bookings. Naturally, we will not do this if you have indicated in your account that you do not wish to receive such emails. In your account, you can also specify what types of emails you would like to receive.
Our emails and newsletters are personalized through the use of cookies and similar techniques, such as link tracking. This enables us to see whether you open our emails and which links you click within those emails. We also recognize you when you access our platform through such a link. This allows us to analyze whether an email is widely read, determine actions taken as a result, and measure the effectiveness of our email messages. If you give us permission, we can also use this information to make our emails more personalized and therefore more relevant to you. The frequency of emails may depend on how often you open an email and your click behavior on our platform.
The legal basis for this processing is your consent, which you can withdraw at any time in your account. We will store your data related to these mailings until you indicate that you no longer wish to receive messages. This can be done in your account or by using the link at the bottom of each message.
Personalized Advertisements
We may show you ads on our platform and on other websites. This is based on your previous visits to our platform and third-party websites. Your search, booking, and click behavior is collected using cookie techniques and linked to your mobile device or computer. We use this data only if you have given consent for cookies. Cookies have a limited retention period, which varies by cookie. Read more about cookies and how to set your cookie preferences in our Cookie Policy.
Cookies
We also use cookies and similar techniques, such as link tracking. Through link tracking, we can see whether you open our emails and which hyperlinks you click in those emails. This way, we recognize you when you access our platform through such a hyperlink.
We use cookies and similar techniques to enhance the user-friendliness of our platform, optimize your experience with our services, personalize information for you, recognize you during future visits, secure the platform, and provide offers and information that may interest you – including through other channels.
The legal basis for using your data obtained through cookies (excluding functional cookies and those with limited privacy impact) and similar techniques is your consent. Read more in our Cookie Policy about which cookies are set, the purposes they serve, and which parties place them. You can also withdraw your consent or adjust your cookie preferences at any time via the link at the bottom of our platform. We retain your (personal) data collected via cookies and similar techniques for up to two (2) years.
g. Social media
We are present on various social media platforms, such as Instagram, Facebook, and LinkedIn. If you follow us on social media or communicate with or about us via social media, we may gain access to (some of) your public profile information. If you share information about us through social media, your data may become visible on those social media platforms. We also follow social media channels and may access data about you from social media in that way. We advise you to carefully review the privacy policies of the social media platforms where you have an account, so that you know how your data is used and how you can change your settings if desired.
We can track how often and by whom a particular post of ours is shared and liked on social media. Based on this, we can analyze the reach of our social media activities and try to improve user satisfaction with our platform. We can also monitor whether, and if so, which messages are posted about us on social media channels and (other) websites. In this context, we process the data necessary to optimize the content of our social media activities as much as possible, such as profile information from social media, content and messages viewed and posted regarding us, and the stored metadata.
The legal basis for this processing is our legitimate interest in improving and optimizing our services and social media activities.
You can read more about the social media cookies we use in our Cookie Policy.
h. Data to combat fraud
In the event of (suspected) fraud and/or unauthorized access, we may take measures. For this reason, we collect personal data (including IP addresses and search, booking, and click behavior).
When there is clear evidence of fraud or theft, we will retain certain related data. We do this for a period of two (2) years after we have discovered fraud or theft. If we have reported to the police, we have a retention period of up to five (5) years.
The data may also be used to recognize and detect fraud. The basis for this is our and/or third parties’ legitimate interest in investigating, preventing, and combating fraud and abuse.
4. To whom does Localbooker provide your data?
a. To businesses
When you make a booking with a business affiliated with our platform, we will provide your name, address, phone number, email address, and language preference to this business. The business needs your information to execute the agreement you have entered into with them and to keep you informed of important information regarding your booking.
If you ask the business a question through the digital communication facility on our platform, the business may call you to answer your question, provided you have entered a phone number.
The business acts as an independent data controller in carrying out the agreement with you. For more information about the business’s processing of personal data, please refer to the privacy policy of the respective business.
b. To other external service providers
We use the services of third parties in various areas. In some cases, they also need personal data to fulfill these services. We only share the data necessary for the task the external service provider performs for us. Additionally, we sign a data processing agreement with all external service providers, stipulating that they may only process your data within the scope of the assignment given to them. We do not sell your data to these or other parties.
External service providers support us in the following types of work:
Providing digital services such as hosting, maintenance, and support of our platform;
Advertising and (social) marketing campaigns;
Personalizing our marketing messages and delivering an optimal experience;
Financial services;
Conducting research and analysis to improve our services;
Sending emails on our behalf.
c. Other
In all other cases, we provide your data only to third parties with your explicit consent or if we are required by law or regulation, are compelled by legal action, or deem it necessary to protect our own or third-party interests. For example, we may need to provide personal data to the government, the Tax Authority, and/or the police or judiciary.
5. How do we handle data from private and business providers of booking objects affiliated with us? And from our suppliers?
We handle the (personal) data of the private and business providers of booking objects affiliated with us with the same care as the data of visitors to our platform and consumers who make bookings through our platform. This privacy statement also applies to them.
If you join our platform as a private provider of booking objects, we store all (personal) data you enter in your account, such as your name, home address, email address, phone number, any trade name, and your bank account number.
If you join our platform as a business provider of booking objects, we store all (personal) data you enter in your account, such as your name, email address, and phone number, as well as your company’s name, the name of your company’s contact person, their business email and phone number, the contact address (and any other addresses), payment details, the Chamber of Commerce number, and VAT number.
For our suppliers’ contact persons, we store contact information: your name, phone number, and email address, and we note which supplier you work for. We use this data to contact you regarding our collaboration and to send you service emails. We retain these (personal) data for up to one (1) year after the end of our supplier relationship. Of course, these data will be deleted sooner if the contact person or supplier requests this by email.
6. Where do we store your data?
We store your data within the European Economic Area (“EEA”). However, we may use services provided by third parties located outside the EEA or utilize servers located outside the EEA, such as in the United States. The level of data protection in these countries may be lower than within the EEA. We will only transfer your personal data to countries outside the EEA if the European Commission has deemed that the country provides an adequate level of protection or if other appropriate safeguards are in place, such as agreements with recipients based on the unmodified standard data protection clauses established and approved by the European Commission.
7. How does Localbooker protect your personal data?
We have taken appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, theft, or improper processing:
We have a dedicated team of specialists who work daily to secure our systems and search for vulnerabilities;
Your personal data is only accessible to employees who need it to perform their work; we actively control access permissions. Employees with data access are also bound by confidentiality obligations;
We have external security assessments conducted several times a year to continue safeguarding your personal data;
We use a firewall;
We employ encryption measures, including an IP filter, to prevent unauthorized third-party access to data;
Your personal data is treated confidentially and stored on secure servers.
We prioritize ICT security. If you feel something is amiss or discover a vulnerability in one of our systems, please inform us via our helpdesk via helpdesk@localbooker.nl
8. How do we handle children’s data?
Our platform is not aimed at children, and we do not intend to collect data about platform visitors under the age of 18. This means that children may only use our platform with the explicit permission of a parent or legal representative. We cannot verify the age of platform visitors, so we encourage parents and legal guardians to be involved in the online activities of children to prevent the collection of data about children without parental consent. If you believe we have collected personal data about a minor without such consent, please contact our helpdesk.
9. What are your rights regarding your personal data?
a. Information
You have the right to receive clear, transparent explanations about how we handle your personal data. This privacy statement outlines the data we collect, how we handle it, and the rights you can exercise regarding it.
b. Access and correction
You have the right to know what personal data we process about you and for what purposes. You may request access to this data via your account or by emailing our helpdesk at any time. We aim to process an access request as quickly as possible, but no later than within four (4) weeks.
You also have the right to request modification or correction of your personal data and/or to have it supplemented if it is incomplete. You may do this at any time via your account or by emailing our helpdesk.
c. Objection
You have the right to object to the use of your data for direct marketing and/or the further receipt of certain marketing information. You can manage this in your account or by emailing our helpdesk. We will process your objection as soon as possible but no later than within four (4) weeks.
Unsubscribe options are also included in the emails or newsletters you receive from us. After unsubscribing, you will no longer receive such messages. For essential service messages, unsubscribing is not an option.
d. Data portability
You have the right to obtain data that you have provided to us, processed with your consent, and by automated means, in a structured, commonly used, and machine-readable format for storage in a database. This includes your name, address, and booking history. We offer you the option to download this data in a readable format from your account or, alternatively, by requesting it via email from our helpdesk.
e. Restriction of processing
If you dispute the accuracy of the personal data we process or have lodged an objection against data processing, you may request a restriction on processing. If you believe you have valid reasons for doing so, you can request restriction via your account or by emailing our helpdesk.
f. Right to be forgotten
You have the right to request the deletion of all data we have collected about you or to delete your account. Some data may be retained following your deletion request if there is a legal obligation or possibility to keep it, such as if there has been fraud with your account. If you do not log in to our platform for five (5) years, we will delete all your data. You can adjust this in your account or request it by emailing our helpdesk.
g. Withdrawal of consent
When the processing of your personal data is based on your (explicit) consent, you may withdraw that consent at any time, without affecting the legality of processing conducted based on your consent prior to withdrawal.
h. Complaint
You have the right to lodge a complaint regarding how we use your personal data. We aim to resolve any issues directly with you and invite you to contact our helpdesk via email. We will address it accordingly. Of course, you also have the right to submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
10. Do you have any questions?
If you have any questions about this privacy statement or how Localbooker handles personal data, we would be happy to assist you. Please feel free to email our helpdesk.